FAQs
Your Guide to Common Queries.
General FAQs
What services does Rubber-It offer?
Rubber-It offers comprehensive waterproofing services including roof waterproofing, roof cleaning, and roof repairs. Our team of trained technicians ensures top-notch service and quality results.
How can I book a service?
You can book a service by contacting us directly through our website, or by calling our office at 012 567 4625. We’ll provide a detailed quote based on your specific needs.
What is Rubber-It?
Rubber-It is a waterproofing company that provides waterborne, single-component liquid spray-on rubber waterproof coatings. These coatings offer superior protection against water damage, corrosion, and rust, ensuring your roof's longevity.
Where does Rubber-It operate?
Rubber-It primarily operates in the Gauteng region of South Africa but also serves neighboring provinces. We encourage inquiries from individuals and businesses across South Africa and now export our products to the Netherlands.
Shipping & Delivery
Do you offer nationwide shipping?
Yes, we offer shipping across South Africa, and we also export our products to the Netherlands.
How long will it take for my order to arrive?
Delivery times vary based on location. We aim to dispatch all orders promptly, and you will receive tracking information to follow your shipment.
Can I return a product if I’m not satisfied?
Yes, we offer a satisfaction guarantee. If you’re not happy with your product, please contact us, and we’ll assist with returns and exchanges.
Can I track my order?
Absolutely! Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this to track your package on the Track order page.
What should I do if my order hasn’t arrived yet?
If your order hasn’t arrived within the estimated delivery time, please contact our customer support team with your order details. We’ll be happy to assist you.
Support FAQs
How can I contact customer support?
You can reach our customer support by emailing dudley@rubber-it.co.za or calling our office at 012 567 4625. We’re happy to assist with any questions or concerns.
Do you offer technical support for DIY installations?
Yes! Our team is available to answer any technical questions you may have during the installation process. We also provide resources and guidance to help ensure successful DIY projects.
If you have any more questions, feel free to contact us at any time!
What if I need help choosing the right product for my project?
If you’re unsure which product is best for your project, our customer support team can help you make the right choice based on your specific needs. Contact us, and we’ll guide you through the available options.
What are your customer support hours?
Our customer support team is available Monday to Friday, 9 AM to 5 PM (local time). For any urgent issues outside of these hours, you can email us, and we’ll respond as quickly as possible on the next business day.